Summary: Provides continuous oversight of execution of maintenance work, communication any deviations to work, communication any deviations to work schedules, insuring any noted improvements to the execution process are clearly communicated, and necessary closure and reliability data is promptly inputted for each job. This is accomplished by performing the following essential duties and responsibilities. Other duties may be assigned.
Responds as necessary to support emergency and reactive orders
Reviews call-outs with maintenance coordinator
Reviews job scope and timing and assigns appropriate crafts to complete emergency and reactive orders during normal working hours
Provides technical support or solicits support to conduct root cause failure analysis
Provides technical support or solicits support to initiate the MOC process, if necessary
Ensures that documentation is completed and that tools and material are returned or repaired
Participates in the development of quality job plans by working with the planners and participates in the field walk through
Participates in the development of the weekly maintenance work schedule
Reviews and fills assigned job packages
Provides resource availability count to scheduler
Reviews schedule and provides constructive feedback, as necessary
Ensures published schedule is executed as planned or ensures that necessary adjustments are made
Prints work orders and assign craftsmen
Makes resource changes based on input from scheduler (maintenance coordination and equipment availability)
Leads tool box safety meetings, communicates schedule changes, as necessary, and reviews job scopes with craftsmen
Communicates and makes necessary adjustments to complete or reschedules jobs that go beyond original scope of work
Ensures the MOC process is initiated for job scope changes
Works with material coordinator to get tools and materials for scope changes and to return non-stock parts, tools and equipment at the ne of the job
Interacts with work permitting process as needed and ensures that all applicable safety procedures are followed
Ensures that jobs are properly completed in a timely fashion
Ensures unused stock parts are returned to the storeroom
Ensures rental equipment is taken off rent and necessary changes to requisitions are made
Ensures vendor operations are properly closed
Ensures that repairable parts process is properly initiated
Ensures proper job plan feedback is provided to the planners from craftsmen
Participates in the identification and implementation of reliably driven improvements
Ensures work group has a full understanding of the work flow process
Ensures operations on an order which are complete are CNF’d
Ensures all history/reliability data has been entered
Promptly close (teco) orders upon job completion
Supervisory Responsibilities - May directly or indirectly supervise workers in the Operations Department. Carries out supervisory responsibilities in accordance with the Austin Industrial’s policies & procedures and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Competencies - To perform the job successfully, an individual should demonstrate the following competencies :
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Project Management - Completes projects on time and budget.
Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; listens to others without interrupting; keeps emotions under control.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
Written Communication - Writes clearly and informatively; able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; Contributes to building a positive team spirit; establishes and maintains constructive working relationships; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Visionary Leadership - Displays passion and optimism; inspires respect and trust.
Change Management - Builds commitment and overcomes resistance; monitors transition and evaluates results.
Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Organizational Support - Follows policies and procedures; supports organization's goals and values.
Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; includes appropriate people in decision-making process; makes timely decisions.
Motivation - Measures self against standard of excellence.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; sets goals and objectives.
Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; looks for and takes advantage of opportunities; asks for and offers help when needed.
Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience - High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
Language Skills - Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability -Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills - Computer skills are not required for this position.
Certificates, Licenses, Registrations - Depending on the job site, certain certificates or licenses may be required.
Other Skills and Abilities - For safety reasons, it is imperative that the employee be able to read and speak fluent English.
Other Qualifications - It may be necessary to travel or commute for this position.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee must regularly lift and /or move up to 25 pounds and may frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions and vibration. The employee is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is usually loud.